System and method for control of bailment inventory

ABSTRACT

A method and system for control of bailment inventory is disclosed. The method includes receiving a customer identifier from a customer, receiving from the customer at least one customer item for bailment, associating the customer identifier with the at least one customer item, storing the at least one customer item, and returning the at least one customer item to the customer.

CROSS REFERENCE TO RELATED APPLICATIONS

This patent application is a continuation of U.S. Ser. No. 15/155,077filed on May 16, 2016, which is a continuation of U.S. Ser. No.14/622,733 filed on Feb. 13, 2015, now U.S. Pat. No. 9,384,462, which acontinuation of U.S. Ser. No. 13/796,546 filed on Mar. 12, 2013, nowU.S. Pat. No. 8,985,440, which claims the benefit of provisionalapplication U.S. Ser. No. 61/609,653, filed on Mar. 12, 2012, and U.S.Ser. No. 61/765,826, filed on Feb. 5, 2013, all of which areincorporated herein by reference in their entireties.

TECHNICAL FIELD OF THE EMBODIMENTS

The presently disclosed embodiments generally relate to inventorycontrol systems and, more particularly, to a system and method forcontrol of bailment inventory.

BACKGROUND

Bailment describes a legal relationship in common law where physicalpossession of personal property, or chattel, is transferred from oneperson (the ‘bailor’) to another person the ‘bailee’) who subsequentlyhas possession of the property. The disclosure herein relates tocontrolling inventory in any bailment situation, where one patty isentrusting temporary custody of that party's personal property toanother party for safekeeping. Bailment arises in a wide variety ofsituations, including valet parking, dry cleaning, warehousing andcarriage of goods, to name just a few non-limiting examples. Thebackground and the various embodiments disclosed herein are described interms of the checking of a coat at a place of public accommodation;however, those skilled in the art will recognize that the presentinvention will find application in any bailment situation.

It is known in the art to provide a service, either for a charge orgratuitously, whereby a person entering a business may check their coat(or other garment, item or package, all collectively referred to hereinas “coat”) for safekeeping while they are on the premises of thebusiness. The guest is generally given some form of token or ticket toidentify which coat belongs to them, and the guest may retrieve the coatwhen they are ready to leave. Such services are popular because manyguests do not want to bother with keeping track of their coat while theyare on the premises. Providing a coat check attracts more customers to abusiness and enhances the customer experience while they are on thepremises. While the concept of checking coats may seem straightforward,anyone running such a service quickly comes up against a number ofwell-known problems. Here are some of the more persistent challenges:

Lost Coats. The liability associated with checking coats is a large riskfor a business providing a coat check. The expense of garmentreplacement, and the harm to the reputation of the business that comewith losing a customer's coat, are potentially large. The expense ofreplacing a coat will often exceed the profit earned from the customer'svisit by many multiples.

Lost Tickets. Traditional coat check services give customers a ticket orother token for their checked coat. It is not uncommon for customers,particularly those at bars or nightclubs, to then lose those tickets.This leads to customer frustration and longer check-out times whileattempting to match the customer to their coat.

Unclaimed Coats. Coat check services in bars and nightclubs commonlywind up with a number of unclaimed coats at night's end. Theestablishment must then decide if they will deal with hanging on to thegarments or trying to return them, or throw them out. Each answerpresents its own set of drawbacks.

Check-In Time. Customers do not want a coat checking process that slowsthem down unduly, and business owners do not want customers spendingtime at the coat check station when they could be making purchases. Forsome businesses, the crush of patrons all needing their coats at closingtime also is a daunting prospect.

Locating a Coat. Just as customers do not want to stand in a long, slowline to check their coats, they also want the check-out process to bequick and efficient. When hundreds of coats are checked over the courseof one night, the logistics of finding a particular coat can be achallenge, and errors in hanging the coat are possible. When a customerloses his bailment ticket, then there is usually no way to confirm whichcoat belongs to the customer.

Similar issues arise in almost any bailment situation. It will beappreciated then that there remains a need in the art for improvementsin existing systems and methods of controlling bailment inventory. Thepresent invention is directed to satisfying this need.

SUMMARY OF THE DISCLOSED EMBODIMENTS

As described above, the background of the invention and the variousinventive embodiments disclosed herein are described in terms of thechecking of a coat at a place of public accommodation; however, thoseskilled in the art will recognize that the present invention will findapplication in any bailment situation.

Systems and methods are described herein for operating aproperty-checking station that makes interactions efficient forcustomers, removes the need for tickets to link the customer to thechecked property, and documents the check-in and check-out process. Thesystems and methods disclosed herein may also be used to gatherinformation about the customers of a business, such information beingvaluable for the promotion of the business.

In an exemplary embodiment, a method for control of bailment inventoryincludes the steps of receiving a customer identifier from a customer,receiving from the customer at least one customer item for bailment,associating the customer identifier with the at least one customer item,storing the at least one customer item, and returning the at least onecustomer item to the customer.

In an exemplary embodiment, a method for control of bailment inventoryincludes receiving at least one item for bailment from a customer,taking a first photograph of the at least one item for bailment, takinga second photograph of the customer, associating the first photographwith the at least one item for bailment and associating the secondphotograph with the customer, storing the at least one item forbailment, and returning the at least one item for bailment afterverification of the customer's identity through use of the firstphotograph and verification of the at least one item through use of thesecond photograph.

In an exemplary embodiment, a system for control of bailment inventoryincludes a bailment inventory module comprising an input, the inputconfigured to obtain a customer identifier and a payment information, acamera associated with the bailment inventory module, the cameraconfigured to take one or more photographs of bailed property units andowners of the bailed property units, and a display associated with thebailment inventory module, the display configured to provideverification of a transfer of possession of the bailed property units.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1A is a flow chart displaying steps in a method for control ofbailment inventory according to at least one embodiment of the presentdisclosure.

FIG. 1B is a flow chart displaying steps in a method for control ofbailment inventory according to at least one embodiment of the presentdisclosure.

FIG. 1C is a flow chart displaying steps in a method for control ofbailment inventory according to at least one embodiment of the presentdisclosure.

FIG. 2 is a diagram displaying components of a system for control ofbailment inventory according to at least one embodiment of the presentdisclosure.

FIG. 3 is a front perspective view of one embodiment of a bailmentinventory module according to at least one embodiment of the presentdisclosure.

FIG. 4 is a rear perspective view of the bailment inventory module ofFIG. 1.

FIG. 5 is a screen display of a check-in step of the bailment inventorysystem and method according to at least one embodiment of the presentdisclosure.

FIG. 6 is a screen display of a check-in step of the bailment inventorysystem and method according to at least one embodiment of the presentdisclosure.

FIG. 7 is a screen display of a check-in step of the bailment inventorysystem and method according to at least one embodiment of the presentdisclosure.

FIG. 8 is a screen display of a check-in step of the bailment inventorysystem and method according to at least one embodiment of the presentdisclosure.

FIG. 9 is a screen display of a check-in step of the bailment inventorysystem and method according to at least one embodiment of the presentdisclosure.

FIG. 10 is a screen display of a check-in step of the bailment inventorysystem and method according to at least one embodiment of the presentdisclosure.

FIG. 11 is a screen display of a check-in step of the bailment inventorysystem and method according to at least one embodiment of the presentdisclosure.

FIG. 12 is a screen display of a check-in step of the bailment inventorysystem and method according to at least one embodiment of the presentdisclosure.

FIG. 13 is a rear perspective view of a bailment inventory moduleequipped with a tripod and mirror according to at least one embodimentof the present disclosure.

DETAILED DESCRIPTION OF THE DISCLOSED EMBODIMENTS

For the purposes of promoting an understanding of the principles of theinvention, reference will now be made to the embodiment illustrated inthe drawings, and specific language will be used to describe thatembodiment. It will nevertheless be understood that no limitation of thescope of the invention is intended. Alterations and modifications in theillustrated device, and further applications of the principles of theinvention as illustrated therein, as would normally occur to one skilledin the art to which the invention relates are contemplated, are desiredto be protected. Such alternative embodiments require certainadaptations to the embodiments discussed herein that would be obvious tothose skilled in the art.

Various embodiments disclosed herein utilize a data processing device toimplement various functions. It will be appreciated from the presentdisclosure that any data processing device having appropriatefunctionality may be used, such as any personal computing device havingcamera functionality (either integrated or as attached devices),including, but not limited to, so-called “smart phones” havingintegrated cameras, personal computers, and tablets. In the followingdisclosed embodiments, a tablet computer is illustratively disclosed,such as an iPad2 (available from Apple Inc., 1 Infinite Loop, Cupertino,Calif. 95014). Such tablet computer is referred to herein as a “bailmentinventory module” or simply as a “module,” and each module executessoftware to implement the described functionality. Modules can be addedor removed from a location as customer traffic rises and falls, with allof the modules in use being coupled together in a network configurationfor the sharing of information therebetween.

Referring now to FIG. 1A, a flow chart displaying steps in a method 100for control of bailment inventory according to at least one embodimentof the present disclosure is shown. As shown in FIG. 1A, the method 100includes obtaining customer identification in step 101, obtainingcustomer payment information in step 102, determining whether thecustomer identification identifies a previously known customer in step103, creating a customer account in step 104, obtaining a customer emailaddress in step 105, taking a customer photo in step 106, identifyingand obtaining items to check in step 107, tagging checked items in step108, taking a photograph of each checked item in step 109, andcompleting check in and verifying the cost of check in and the customerin step 110.

Referring now to FIG. 1B, a flow chart displaying steps in a method 120for control of bailment inventory according to at least one embodimentof the present disclosure is shown. As shown in FIG. 1B, the method 120includes verifying an employee PIN in step 121, obtaining customeridentification in step 122, identifying the customer's checked items instep 123, retrieving the customer's checked items in step 124,generating a proof of return of the checked items in step 125,identifying any non-retrieved items in step 126, and informing anycustomers associated with the non-retrieved items in step 127.

Referring now to FIG. 1C, a flow chart displaying steps in a method 130for control of bailment inventory according to at least one embodimentof the present disclosure is shown. As shown in FIG. 1C, the method 130includes checking in customers' items in step 131, obtaining dataassociated with checking in customers' items in step 132, checking outcustomers' items in step 133, obtaining data associated with checkingout customers' items in step 134, aggregating the data in step 135, andgenerating business intelligence reports in step 136.

Referring now to FIG. 2, an architecture diagram displaying componentsof a system 200 for control of bailment inventory is shown. As shown inFIG. 2, the system 200 includes a customer 201, a bailment inventorymodule 202, an employee 203, a bailment storage unit 204, a computernetwork 205, an application server 206, and a database 207. For purposesof clarity, there is shown only one bailment inventory module 202 inFIG. 2. However, it is within the scope of the present disclosure forthe system 200 to have two or more bailment inventory modules 202operating at the same time. In the embodiment shown in FIG. 2, bailmentinventory module 202 is operated by the customer 201 and an employee203. In the embodiment shown in FIG. 2, the bailment storage unit 204includes a storage area or device for holding items in bailment, suchas, for example, a coat rack, set of lockers, private area, or otherholding location.

In at least one embodiment of the present disclosure, bailment inventorymodule 202 is configured to send data to the application server 206through the computer network 205. In such an embodiment, the bailmentinventory module 202 may engage in bidirectional communication with theapplication server 206 through the computer network 205, such as, forexample, through TCP/IP networking. In at least one embodiment of thepresent disclosure, the computer network 205 includes the Internet, butthis is not required.

In at least one embodiment of the present disclosure, the bailmentinventory module 202 sends data to the application server 206 aboutchecked items, customers, received items, non-retrieved items, and otherinformation generated through execution of at least some of the steps ofthe methods disclosed herein. In such an embodiment, the bailmentinventory module 202 may send such data at any time, including, but notlimited to, at the end of an event where items have been checked andretrieved by customers, after each execution of a step of the methodsdisclosed herein that generates data, or at any other time. It should beappreciated it is within the scope of the present disclosure for thebailment inventory module 202 to not be connected to the computernetwork 205 until data is sent to application server 206.

Application server 206 comprises one or more server computers, computingdevices, or systems of a type known in the art. Application server 206further comprises such software, hardware, and componentry as wouldoccur to one of skill in the art, such as, for example, microprocessors,memory systems, input/output devices, device controllers, displaysystems, and the like. Application server 206 may comprise one of manywell-known servers, such as, for example, IBM's AS/400 Server, IBM's AIXUNIX Server, or MICROSOFT's WINDOWS NT Server. In FIG. 2, applicationserver 206 is shown and referred to herein as a single server. However,application server 206 may comprise a plurality of servers or othercomputing devices or systems interconnected by hardware and softwaresystems know in the art which collectively are operable to perform thefunctions allocated to application server 206 in accordance with thepresent disclosure.

In at least one embodiment of the present disclosure, application server206 is connected to database 207. In such an embodiment, applicationserver 206 retrieves data from bailment inventory module 202, processesthe data (i.e. by generating business intelligence reports, compressingthe data, or otherwise), and stores the data in the database 207.

The database 207 is configured to store data, business intelligencereports, and any information generated through execution of one or moreof the steps of one or more of the methods disclosed herein. Database207 is “associated with” application server 206. According to thepresent disclosure, database 207 can be “associated with” applicationserver 206 where, as shown in the embodiment in FIG. 2, database 207resides on application server 206. Database 207 can also be “associatedwith” application server 206 where database 207 resides on a server orcomputing device remote from application server 206, provided that theremote server or computing device is capable of bi-directional datatransfer with application server 206. In at least one embodiment, theremote server or computing device upon which database 207 resides iselectronically connected to application server 206 such that the remoteserver or computing device is capable of continuous bi-directional datatransfer with application server 206.

For purposes of clarity, database 207 is shown in FIG. 2, and referredto herein as a single database. It will be appreciated by those ofordinary skill in the art that database 207 may comprise a plurality ofdatabases connected by software systems of a type well known in the art,which collectively are operable to perform the functions delegated todatabase 207 according to the present disclosure. Database 207 maycomprise a relational database architecture or other databasearchitecture of a type known in the database art. Database 207 maycomprise one of many well-known database management systems, such as,for example, MICROSOFT's SQL Server, MICROSOFT's ACCESS, or IBM's DB2database management systems, or the database management systemsavailable from ORACLE or SYBASE. Database 207 retrievably storesinformation or documents that are communicated to database 207 frombailment inventory module 202, application server 206 or throughcomputer network 205.

An exemplary embodiment bailment inventory module is shown in FIGS. 3and 4. As can be seen, the module comprises an iPad2 contained within acustom aluminum case that allows the touch screen of the iPad2 to beaccessed through the case. The case further includes an integratedpayment card reader that allows a payment card to be swiped by the userand information to be read off of the card's magnetic stripe andtransferred to the iPad2. The case is mounted to a stand by means of apivoting bracket. This bracket allows the module to be flipped over sothat in a first position the module touch screen faces a customer on oneside of a counter to which the stand is attached, and in a secondposition the module screen faces an employee attendant on the oppositeside of the counter. FIGS. 3 and 4 show one embodiment coat checkstation in which the module is attached to a counter for use by bothcustomers and attendants, as described in greater detail hereinbelow.

The check-in and check-out processes described in the variousembodiments disclosed herein are entirely ticketless, relieving thecustomer of the need to retain and later retrieve a ticket or othertoken. In some embodiments, the check-in and check-out processes arealso documented with photographs. In some embodiments, customers whofail to retrieve a coat are automatically reminded of thiselectronically, and given instructions for coat retrieval.

The Check-In Process

During the first several steps in the check-in process, the customerinteracts with a bailment inventory module, such as the one illustratedin FIGS. 3-4, freeing the attendant to handle other things. In someembodiments, the bailment inventory module includes a swivel thatenables yaw, pitch, and/or roll rotation.

In some embodiments, the bailment inventory module includes a touchscreen to make it easy for the customer to select options and to enteralphanumeric data. In some embodiments, the customer begins the check-inprocess by entering their identification number into a station's module.In some embodiments, a customer's telephone number is their primaryidentifier in the bailment inventory system. For example, FIG. 5illustrates a sample screen that may be displayed on the moduleprompting the customer to enter his/her telephone number and thecustomer telephone number being entered into the module. The modulescreen may display a numeric or alphanumeric keypad to facilitate this.Other input means, such as an attached keyboard, mouse, voicerecognition system, etc. may also be used for data input. It should beappreciated that it is within the scope of the present disclosure forthe bailment inventory module to include any type of primary identifierfor a customer, such as, for example, a telephone number, email address,or social media identifier (Twitter handle, Facebook page, LinkedInaccount, etc.).

In other embodiments, the customer may swipe a credit card, debit card,or other type of identification card (collectively referred to herein as“payment card”), and the system will record the customer's name andevery Nth digit (where N is an integer) of the card number to use as thecustomer identification number. Such information may be obtained fromthe magnetic strip on the back of the card, wirelessly from a radiofrequency identification device (RFID) in the card, or in any other wayrequired by a particular payment card design. This allows a uniquecustomer identification number to be created without the liability ofstoring credit/debit card numbers in the system database. Otherembodiments use other means for identifying customers, such ascustomer-selected personal identification numbers, fingerprint scans,handprint scans, retinal scans, or any other means available foridentifying the customer. Those skilled in the art will recognize thatthe means used for identifying the customer are not critical to thepresent disclosure. For ease of description, all such means will bereferred to herein as an “identification number,” regardless of whethersuch means is a number or even includes numbers.

Once a customer has used the bailment inventory system once, an accountis created for that customer in the system database. This makes futureuse of any bailment inventory station faster for a repeat customer. Oncethe customer has entered the customer identification number, the systemcompares the entered identification number to the existing customeridentification numbers stored in the system database to determine if thecustomer is a new customer or a returning customer. FIG. 17 illustratesthe display screen after it has determined that the telephone numberentered matches the identification number in the system database of FredSmith. The screen displays a photograph of Fred Smith that was obtainedin a previous transaction (as described hereinbelow) and displays a“welcome back” message. As will be appreciated by those skilled in theart, the specific layout, content, and order of the various screendisplays shown herein as exemplary embodiments may be configured in avariety of ways.

In some embodiments, when the identification number entered by thecustomer does not match any identification number in the systemdatabase, the new customer will be prompted to enter their email address(this allows the system to contact the customer in case the customerforgets to pick up his coat), and the customer's name. This is shown inFIG. 6, where the screen displays a touch keyboard for the customer touse for data entry. The system may also create a photograph of thecustomer for the system database at this time using the front camera onthe module. As shown in FIG. 6, the touch screen invites the customer totap the screen to take a photograph when the customer is ready to do so.As shown in FIG. 7, in some embodiments the touch screen allows thecustomer to tap the screen to cancel the photograph and to take another.FIG. 8 shows an exemplary screen with the customer information enteredand the customer photograph displayed, inviting the customer to tap a“Next” button to indicate that they are happy with the photograph andwish to continue with the check-in process. Returning customers passover these account creation steps, as the system already has theirinformation.

The customer next provides the coats they will be checking to theattendant. The system may be programmed to limit the number of coats anyone customer can check in a given transaction. The system mayadditionally be programmed with a payment amount to be charged per coatchecked, although in some embodiments there is no charge for checkingcoats.

As illustrated in FIG. 9, the attendant takes the coat(s) that thecustomer wishes to check, and puts each one on a bailment inventoryhanger. The hanger may in some embodiments have a readily visible tag onit with the hanger number, and also a machine-readable code, such as aQR code. As is known in the art, a QR code may be sensed in the field ofview of a digital camera by software operative to receive data outputfrom the camera. The software may then decode the QR code to obtain theinformation coded therein. Once the coat is on the hanger, the attendantwill position it behind the bailment inventory module. In someembodiments, a mount (not shown) is provided behind the module toposition the coat on the hanger in an advantageous position. In someembodiments, the bailment inventory module includes both a front-facingcamera and a rear-facing camera. For example, the iPad2 includes both ofthese features, and the data obtained with either camera is available tosoftware being executed by the iPad2. The module software will recognizethe QR code and this will cause it to create a photo of the hanger andupper portion of the coat. These steps are repeated for each coat thecustomer is checking in. The coat can then be placed on a rack at alocation corresponding to the hanger number. In some embodiments, aphotograph is taken of the customer handing the bailed property to theattendant.

As each coat is photographed, the display facing the customer is updatedto reflect the total cost (if any) for checking the coat(s). As shown inFIG. 9, the customer may add a tip for the attendant by tapping upand/or down arrows on the screen, for example.

As the coats are being photographed, the bailment inventory moduledisplays these images to the customer on the screen on the front of themodule as shown in FIG. 9. The screen notifies the customer to tap on acoat photo if the customer would like to authorize another person tocheck-out the particular coat. This may happen, for example, when thecustomer is checking all of the coats for a group, and wishes any memberof the group to be able to retrieve their coat when they wish to leave.As shown in FIG. 10, tapping on a photo of a coat causes a box to bedisplayed in which the customer may enter (using a touch keypad againdisplayed on the screen) the name of another person who is authorized tocheck-out this coat (or, optionally, any of the coats). As shown in FIG.11, the individual coat photographs display the check-out authorizationsthat have been assigned to them.

With continuing reference to FIG. 11, once all coats being checked havebeen photographed and displayed to the customer, the customer isprompted to click a button on the module screen to complete check-in,thereby acknowledging that these photos are representative of theproperty offered for bailment.

Once the customer has designated how many coats they wish to check, themodule optionally presents a total cost for checking the items, andprompts the customer to make payment by swiping a credit card, debitcard, or other payment card, or presenting cash to the attendant. Insome embodiments, customers may also pay through a pre-funded accountsubscription service, described hereinbelow.

In some embodiments, if the customer pays with cash, the attendant willhold a card with a QR code associated with the attendant in front of therear-facing camera, causing the camera to take a picture of the card.When the attendant lets the camera take a photograph of their card, thisindicates to the system that the attendant has received cash from thecustomer for the items checked. This allows the system to keep track ofhow much cash each attendant has received. This data may be used toensure that the total amount of cash received by the attendant duringthe course of a shift is actually turned over to the owner of the system(or other person entitled to the proceeds of the bailment process).

With continuing reference to FIG. 11, when the customer clicks the“complete” button, the bailment inventory module creates a photo of thecustomer using the front-facing camera and displays a message indicatingthat the check-in process is complete. Clicking the “complete” buttoncompletes check-in process. In some embodiments, customers will beemailed a receipt for the transaction, but in many embodiments they donot receive any form of ticket as evidence of the bailment.

The bailment inventory system now has the customer's name and contactinformation, photos of the customer, photos of the coats being checked,and has recorded the numbers on the hangers used for the customer'scoats. Since the customer does not have to retain any type of ticket orother token as a means for retrieving the bailed items, there are noconcerns that the customer will lose the ticket and therebysignificantly complicate the check-out process.

The Check-Out Process

As described above, in some embodiments the bailment inventory module ismounted such that it can be swiveled between the attendant or thecustomer. In some embodiments, the bailment inventory module, such as aniPad2, contains an accelerometer and/or a gyroscope to sense movement ofthe module. When the module is in a first position with the screenfacing the customer, it displays a “customer interface” screen that isdesigned for interaction with the customer. When the module is swiveledto the attendant, the system displays an “employee interface” screenthat is designed for use by the attendant. Moreover, when the module isflipped toward the attendant, the screen is rotated 180 degrees (upsidedown) relative to its position when facing the customer. Therefore, theemployee interface screen is displayed in an orientation that is rotated180 degrees (upside down) relative to the display orientation of thecustomer interface screen. These two switches happen automatically whenthe module senses the change in orientation between the customer-facingposition and the attendant-facing position.

When switched to the employee interface screen, an attendant log-in pageis displayed (not shown), prompting for the attendant to enter theiremployee PIN. In embodiments where the customer identification number isformed from information read from the customer's payment card, once theattendant has logged in, the customer is asked to swipe their cardthrough a card reader attached to (or otherwise associated with) thebailment inventory module. The module will then retrieve the informationregarding the coat(s) checked by this customer, including displaying aphotograph of the customer for positive identification by the attendant.In embodiments where the customer identification number is thecustomer's telephone number, once the attendant has logged in thecustomer is asked for the last four digits of their telephone number. Asthe digits are entered on the module touchscreen by the attendant, asshown in FIG. 12, the module will display the photos and customer namesassociated with a telephone number that matches the digits alreadyentered by the attendant, filtering down the number of photos as moredigits are entered. This allows the attendant to select the photo of thecustomer standing in front of the attendant without having to enter allof the digits in many cases. In the rare cases where two people at thesame event have the same last four digits in their telephone numbers andhave checked coats, the attendant will be able to quickly look at thephotos and select the appropriate customer. Even when multiple customersshare the same last four digits of their telephone numbers, theattendant will be able to narrow down the choices to a manageable few(that can then be selected using the customer photograph) without havingto enter the entire 10-digit telephone number. In some embodiments, thecustomer may be searched for based upon other information, such as thecustomer's name.

Once the attendant has selected the customer's photo, the employeeinterface will display the hanger number(s) corresponding to coat(s)checked by the customer, which includes a photograph of each coat. Afterthe attendant retrieves the checked coat and hands it to the customer,the attendant indicates on the employee interface of the bailmentinventory module that the coat has been returned to the customer, whichcauses the rear camera of the module to create a photograph of thecustomer receiving that coat. This photographic record is stored in thedatabase as a record that the customer did in fact receive the bailedproperty. In some embodiments, a photograph is taken of the attendanthanding the bailed property to the customer (or the customer's designeewho is retrieving the bailed property). Should a customer fail toretrieve their coat before an establishment closes, the Bailmentinventory system will send a message (such as by email or SMS textmessage, to name just two non-limiting examples) to that customer withinstructions for picking up their coat.

If a customer allowed someone else to retrieve one or more of the coatsbeing checked, and this person later arrives to check out their coat,they simply give the attendant the telephone number of the customer andpresent photo identification allowing the attendant to determine whichof the checked coats they are permitted to check out. The remainder ofthe check-out process is the same as described above.

For customers that will be using the bailment inventory system on afrequent basis, they may establish a pre-funded account within thebailment inventory system in some embodiments. When checking in,customer's with a pre-funded account with adequate funds therein skipthe payment step and the cost of the coat check is deducted from theirpre-funded account. The customer therefore completes the check-inprocess more quickly when using a pre-funded account. In someembodiments, the pre-funded account lets the customer pre-pay for anumber of coat checks at a discounted rate. In some embodiments,customers may establish or replenish the pre-funded account by accessingtheir account data using the internet. In some embodiments, customersmay establish or replenish the pre-funded account when checking theircoats.

In some embodiments, signals (not shown), such as colored LED lights toname just one non-limiting example, are provided within view of theattendant to provide information about the bailment process to theattendant when the attendant cannot see the screen. Such lights can bemounted in any convenient location where they will be visible to theattendant, such as on the rear of the bailment inventory module, on thepost onto which the bailment inventory module is mounted, or any otherconvenient location. The lights may be activated by the bailmentinventory module in any convenient way. As one non-limiting example, thelights may be activated by coupling them to the audio output of thebailment inventory module (including, for example, in embodiments wherethe bailment inventory module comprises an iPad2). The lights may bepart of an electrical circuit that includes filters to allow the circuitto discriminate between different audio bands, such that the output ofan audio signal at a first frequency will cause a first light toilluminate, the output of an signal at a second frequency will cause asecond light to illuminate, and so on.

These lights can be used in many ways to provide information to theattendant when the bailment inventory module screen is facing thecustomer. For example, the bailment inventory module may cause a greenlight to flash every time a bailed article is scanned by the system. Asanother example, the bailment inventory module may cause a second, redlight to remain illuminated from the beginning of the transaction untilthe transaction has been paid for. Those skilled in the art willrecognize from these non-limiting examples that numerous other signalsmay be made to the attendant using one, two, or more such lights.

In some embodiments, a bailment inventory module includes a tripod withan attached mirror, such as, for example, the bailment inventory moduleshown in FIG. 13. In some embodiments, the tripod may be affixed to thebailment inventory module to enable the of the mirror to reflect thelight signals towards an employee's field of vision. In suchembodiments, the reflection provided by the tripod enables the employeeto see the signals without dramatically tilting the bailment inventorymodule (as would be the case without the use of the mirror).

In some embodiments, the tripod may provide a reflection of a customerand/or items for bailment owned by the customer towards the eye of acamera affixed to the bailment inventory module in the event that thebailment inventory module is facing the customer. For example, as shownin FIG. 13, the bailment inventory module includes an iPad2. In thisexample, the iPad2 is set at an angle to enable an employee to stand orsit and use the device below eye level. In this example, a customerapproaching the employee will have his or her face reflected from thetripod mirror into the eye of the iPad2 camera, thereby enabling theemployee to take a clear photograph of the customer without greatlytilting or moving the bailment inventory module.

In some embodiments, the lights may be redirected (i.e. through the useof fiber optics) to an alternate location. In such embodiments,redirecting the lights allows an employee to view the signals at aconvenient location rather than a location affixed to the bailmentinventory module.

In some embodiments, the bailment inventory module may actually comprisetwo screens, one facing the customer and another facing the attendant,so that each party always has a screen facing them. In some embodiments,the two screens may be provided by using two iPad2 devices. In someembodiments, the two screens have synchronized displays, while in otherembodiments the two screens each display at least some data that is notshown on the other screen.

Data Generated by the System

The bailment inventory systems and methods disclosed herein capturequite a bit of data during the bailment inventory process that can beput to beneficial uses. In various embodiments, the bailment inventorysystems and methods disclosed herein capture various forms of customerdata such as names, phone numbers, pictures and even e-mail addresses.Such customer data comprises valuable information for many locationswhere the bailment inventory system is used. For example, capturingcustomer names and/or customer pictures can enable a business to easilygather fairly accurate data on the percentage of males and females thatpatronize their business, either generally over time and/or duringparticular days of the week or during particular events or promotions.As an example, consider a bar that promotes a particular event for oneevening, such as a drink special, a reduced cover charge, or aperformance by a band. If the revenue generated during that eveninggreatly exceeds the average revenue generated at the bar, the owner mayconclude that that activity should be repeated in the future. However,with the additional layer of customer information available from thebailment inventory system of the present disclosure, the owner maydetermine that a higher-than-normal percentage of young males attendedthat night. This may encourage the owner to not only repeat thesuccessful event of that evening, but additionally to seek other eventsthat will appeal to young males, in the hopes that the revenueperformance will match the prior performance even with a different eventfeatured.

As a further example, having the customers' contact information allowsthe business to contact those customers to offer promotions. Suchpromotions could be intended to get the customer to return to thebusiness at a later date, or they could also be sent while the customeris still at the business, in order to encourage them to do somethingbeneficial to the business, such as order more product from thebusiness. For example, drink specials or coupons may be sent by textmessage or e-mail while the customer is still at a bar. After thecustomer leaves the bar, messages may be sent, such as further couponsor a schedule of band performance dates, to entice the customer toreturn to the business at a future date.

The capturing of a photo of the customer, linked to the customer name,allows the business to recognize the customer either during that visit,or as a returning customer. Personalized service such as recognizing apatron's name promotes increased loyalty to the business by itscustomers.

The data collected by the bailment inventory systems and methodsdisclosed herein can additionally very accurately determine when acustomer is entering and leaving a location. In most bailmentsituations, such as automobile valet, coat check, ski check, etc., theinteraction with the bailment system comprises both the first stop andthe last stop made by the customer. The systems and methods disclosedherein can therefore very accurately determine, for an individualcustomer and/or on average, when the customer arrived, when they left,and how long they spent at the business. The present systems and methodsnot only capture real-time attendance data, but also whether thecustomer is a first time user or a returning user of the bailmentsystem. Such data can be extremely useful to a business, as it providesextremely fine-grained information about customers and their behaviorpatterns.

The value of this data is illustrated by some sample direct marketingcampaigns.

EXAMPLE 1

A customer uses a coat check or valet service at a shopping mall. Thebailment system can track when the customer arrives and when thecustomer leaves. The bailment system also can determine if this is thecustomer's first time using the bailment service. Venues, such as ashopping mall, can use this intelligence to send opt-in messages totheir customers, for example as a text message. An example text messageis as follows:

Hi Gerry!

Thanks for stopping in at Mall of America. To receive promotions anddiscounts within our mall during your visit, please respond <yes> tothis message. Our messages will only be sent to you while you are atMall of America. You may text <stop> to discontinue this service at anytime.

EXAMPLE 2

The bailment system may offer to download a mobile software applicationto the customer's mobile telephone (the design and downloading ofvarious types of mobile applications is notoriously well-known in theart). The mobile telephone application may use the GPS feature of thetelephone to track where the customer is located in a venue. As thecustomer approaches certain stores, the messages sent to the customercan become more focused.

Suppose customer Gerry is approaching sporting goods store. At 25 feetaway from the store, a text message can be sent to Gerry that says:

Hey Gerry!

Today we would like to offer you 30% off any footwear purchase. Justgive us this code: QX4GR20. Text <stop> to discontinue this service atany time.

Have a great day!

EXAMPLE 3

The data captured by the bailment inventory systems and methodsdisclosed herein can be filtered based on the use of the bailment systemby the customer (new, infrequent or frequent user). Different messagescan be then directed to each type of user.

EXAMPLE 4

Customers may be given the opportunity to check in to the bailmentsystem upon arriving at a business even if they are not bailing anarticle. Customers might wish to do this in order to avail themselves ofthe promotions sent out through the bailment system, such as discounts,specials, entertainment, events, etc. In some embodiments, the systemsand methods disclosed herein may be used to check in customers to thesystem without even providing the opportunity for bailment.

The bailment inventory systems and methods disclosed herein offerestablishments a very user-friendly system for running a bailmentservice, such as a coat check station. This system may be designed tospan locations—bailment inventory stations can be installed at bars,restaurants, malls, sporting events, museums and other places of publicaccommodation, and once a customer has used the bailment inventorysystem, their account is accessible online, and may be used again at anybailment inventory station at any place of business. The check-in andcheck-out process is consistent, and designed to be as quick, simple,and accurate as possible for customers, while relieving liabilityconcerns for all involved.

As previously stated, the disclosure herein relates to controllinginventory in any bailment situation, where one party is entrustingtemporary custody of that party's personal property to another party forsafekeeping. Bailment arises in a wide variety of situations, includingvalet parking, dry cleaning, warehousing and carriage of goods, to namejust a few non-limiting examples. The background of the invention andthe various inventive embodiments disclosed herein are described interms of the checking of a coat at a place of public accommodation;however, those skilled in the art will recognize that the presentinvention will find application in any bailment situation.

While the invention has been illustrated and described in detail in thedrawings and foregoing description, the same is to be considered asillustrative and not restrictive in character, it being understood thatonly the preferred embodiment has been shown and described and that allchanges and modifications that come within the spirit of the inventionare desired to be protected. Specifically, various steps in disclosedsequences may be executed in different orders than specified in thedisclosed embodiments.

That which is claimed is:
 1. A method for control of bailment inventory,the method comprising: receiving a customer identifier from a customer;receiving from the customer at least one customer item for bailment;associating the customer identifier with the at least one customer item;storing the at least one customer item; and returning the at least onecustomer item to the customer.
 2. The method of claim 1, furthercomprising: determining whether the customer identifier is associatedwith a previously known customer.
 3. The method of claim 1, wherein thereceiving step includes entering the customer identifier into a bailmentinventory module.
 4. The method of claim 3, further comprising: taking aphotograph of the customer using a camera operatively attached to thebailment inventory module.
 5. The method of claim 4, further comprising:creating a customer account associated with the customer, wherein thecustomer account includes the photograph of the customer.
 6. The methodof claim 1, further comprising: reading a customer payment card using acredit card reader operatively attached to a bailment inventory module.7. The method of claim 1, wherein the associating step includes taking aphotograph of the at least one customer item.
 8. The method of claim 1,wherein the associating step includes associating a QR code for each ofthe at least one customer items.
 9. The method of claim 8, furthercomprising: labeling each of the at least one customer items with theassociated QR code for that customer item.
 10. The method of claim 1,further comprising: displaying a cost of bailment to the customer; andverifying acceptance of the cost of bailment from the customer.
 11. Themethod of claim 1, further comprising: generating a data associated withthe customer, the data based on at least one of the customer identifierand the at least one customer item; aggregating the data with previouslygenerated data for at least one other customer; and generating abusiness intelligence report based on the data.
 12. A method for controlof bailment inventory, the method comprising: receiving at least oneitem for bailment from a customer; taking a first photograph of the atleast one item for bailment; taking a second photograph of the customer;associating the first photograph with the at least one item for bailmentand associating the second photograph with the customer; storing the atleast one item for bailment; and returning the at least one item forbailment after verification of the customer's identity through use ofthe first photograph and verification of the at least one item throughuse of the second photograph.
 13. The method of claim 12, furthercomprising: generating a data associated with the customer, the databased on at least one of the at least one item for bailment and thecustomer; aggregating the data with previously generated data for atleast one other customer; and generating a business intelligence reportbased on the data.
 14. A system for control of bailment inventory, thesystem comprising: a bailment inventory module comprising an input, theinput configured to obtain a customer identifier and a paymentinformation; a camera associated with the bailment inventory module, thecamera configured to take one or more photographs of bailed propertyunits and owners of the bailed property units; and a display associatedwith the bailment inventory module, the display configured to provideverification of a transfer of possession of the bailed property units.15. The system of claim 14, wherein the input is further configured toobtain a communication address of each of the owners of the bailedproperty units.
 16. The system of claim 15, further comprising anoutput, the output configured to send a communication for eachnon-retrieved bailed property unit to the communication address of theowner of the non-retrieved bailed property unit.
 17. The system of claim14, wherein the input further comprises a payment card reader to obtainthe payment information.
 18. The system of claim 14, further comprising:one or more lights operatively coupled to the bailment inventory module;wherein the bailment inventory module is configured to activate at leastone of the one or more lights to display a status of a bailment process.